Domestic Travel Stimulus

The Domestic Travel Stimulus is a financial incentive to Sabah-based tour operators to stimulate domestic travel to Sabah. This is a fairer distribution initiative for tourism stakeholders that will benefit tour operators, accommodation provider, product owners and tourist guides that generally had been left out from the "Sabah New Deal" package. Applications will be processed by a Committee and payment of incentive will be carried out post-tour.

Why the Incentive Scheme?

This Incentive Scheme is aimed to make Sabah tour packages more competitive compared to other states in Malaysia and create enthusiasm in Peninsular Malaysia's holiday makers to visit Sabah.

This Incentive Scheme can also help to subsidize additional cost incurred resulting from the implementation of health and safety protocols due to Covid-19 that tour operators have to bear.

Existing DTS Criteria Set by MATTA

Who can apply:

  • All Sabah-based licensed tour operators who are selling domestic tour packages.

Incentive Amount:

  • RM50.00 per pax.

Booking Period

  • Booking period: 17th September 2020 to 31st March 2021
  • Travelling period: 17th September 2020 to 31st March 2021

This is a crucial period to boost domestic travel before the (probable) opening of international borders in 2021.

DTS Incentive Eligibility:

  • Only eligible for Sabah based licensed tour operators who are selling domestic tour packages which includes accommodation, transportation and tours
  • Minimum of 4 pax per package and maximum 25 pax per package
  • Tour packages with a minimum duration of 3D/2N

Mechanism:

Claimants (e.g. Sabah-based tour operators/resort operator/product owner) must show proof of boarding pass, invoice of hotel accommodation and fill up the required forms. These are essential to safeguard against financial mishandling of this initiative.

Date of Submission for Compulsory Documents

by the 15th of each month, together with the following:

  • Copy of trading license and relevant MOTAC (Ministry of Tourism, Arts and Culture) license
  • Copy of customers' boarding passes and IC
  • Copy of accommodation's invoice as proof of number of night stay
  • Copy of tax invoice of package sold

DTS Criteria

  • a. Applicable for local Sabah tour operators only with valid MOTAC license
  • b. Minimum 4 pax per package and above
  • c. Applicable for guests from West Malaysia/Sarawak/Labuan and within Sabah (by land/ own transport) buying a full 3D/2N package (inclusive of accommodation, transportation and tours) from a local licensed tour operator in Sabah

Compulsory Documents

The application to be submitted together with the following compulsory documents before the 15th of each month by the claimants:

  • a. Copy of valid trading license and relevant MOTAC (Ministry of Tourism, Arts and Culture) license.
  • b. Copy of customers' IC/ passport
  • c. Copy of travelling documents, which are:
    • Customers' boarding passes or return air-ticket/ ferry ticket (by sea from Labuan)/ passport stamps (by land from Sarawak or passing through Brunei)
    • Or in special cases, if not able to provide the travelling documents, the Committee will still accept the submission provided there is proof of purchase by the customers of a 3D/2N package in Sabah from a local licensed tour operator
    • Guests travelling within Sabah (by land/ own transport) buying a full 3D/2N package from a local tour operator in Sabah do not need to provide travelling documents
  • d. Copy of accommodation's tax invoice(s) from the hotel to the claimant as proof of number of night stay
  • e. Copy of tax invoice for package sold

How to Apply?

  • Application Form to be completed and sent to:

    Domestic Travel Stimulus

    C/O General Manager

    Sabah Tourism Board

    51 Jalan Gaya

    88000 Kota Kinabalu

    Sabah, Malaysia

Frequently Asked Questions (FAQ)

  • Can I submit just the arrival boarding pass since it is difficult to get a copy of the departure boarding pass and what copy of documents to submit for other mode of transport apart from air travel?

    Travelling by Air

    Copies of both arrival and departure boarding passes are required (we also accept copy of return flight tickets as proof of travel)

    Travelling by Sea

    Copy of purchased return ferry/boat tickets

    Travelling by Land

    Proof of travel that includes passport stamping during the arrival and departure (applicable for land transfers from Sarawak/ Labuan)

    Or

    For guests travelling within Sabah by land, tour operators must submit the tax invoice of the purchased 3D/2N package with accommodation

  • We are not clear about the minimum 4 pax and maximum 25 pax per package; does it mean for the same travel period or the same package type?

    It should be both - same traveling period and the same package tour.

  • Can I combine different groups travelling on the same date and taking the same package to meet the minimum requirement of 4 pax?

    No. The pax(s) from different groups cannot be grouped together. It has to be from the same group of family and/or friends, same travelling period with same package tour.

  • Can children be counted in the claim as well?

    Children paid with a full package amount (children's rate) will be counted and entitled for the DTS claims.

  • Can I apply if my group purchased tour packages without the accommodation and we do not have the invoice as proof of stay.

    No. The copy of the invoice is required as proof of length of stay.

  • Do I need to give RM50.00 discount per pax to my guests?

    This is up to your company's discretion.

  • If I am a licensed tour guide in Sabah, can I submit a claim for my guests? What if I am only a consumer?

    No. The DTS claim is only applicable to licensed tour operators registered in Sabah and resort/product owners.

  • If a tour operator/resort operator in Sabah with a license that expired in July 2020, for instance, is it possible to apply for the DTS?

    No. Only tour operators with a valid license are eligible to apply and claim the DTS.

  • I am a Kota-Kinabalu based tour operator and clients from West Malaysia bought our package to Sandakan and we outsourced a Sandakan Tour Operator; who is entitled to claim the DTS?

    Only the Kota Kinabalu based tour operators are entitled to claim for the DTS provided the criteria is met.

  • If a customer buys separate packages for KK and Sandakan from two different tour operators; who is entitled to claim the DTS?

    Both the KK and Sandakan based tour operators can claim the DTS incentive, provided both companies fulfil the criteria.

  • I am a KK agent and my guests are from KK and they are buying my package to Tawau. Am I eligible to claim the DTS?

    Yes, as long as the criteria is fulfilled.

  • I am a resort/dive operator with valid MOTAC license in Semporna and selling a 3D/2N package tour. Can I claim the DTS?

    If a resort operator with valid MOTAC license sells directly to a consumer,then they are entitled to claim the DTS as long as they fulfil the criteria.

  • I am a resort/dive operator in Semporna and sell packages through a Kota Kinabalu-based agent; Can I claim the DTS?

    If a resort/dive operator sells its packages through a KK agent, only the KK agent can claim the DTS as long as they fulfil the criteria

  • If a customer purchased a 3D/2N package directly from a West Malaysia/Sarawak tour operator, who can claim the DTS?

    Only the Sabah tour operator counterpart is eligible to claim the DTS incentive.

Further information: helpdesk.sabahtourism.com (Marketing)